1. Refund Eligibility Period
After purchasing a subscription or service from 4KConnect.store, you have 24 hours to request a full refund. This is our ’24-Hour Refund Eligibility Period’.
2. How to Request a Refund
To initiate a refund, please contact our customer service team within the 24-Hour Refund Eligibility Period. Make sure to provide all the necessary details including your order number and the reason for your refund request. Refunds will be processed based on the payment method used during the purchase.
3. Refund After the Eligibility Period
If you request a refund after the 24-Hour Refund Eligibility Period has expired, a service charge of £8.99 will be deducted from your refund amount. This is to cover the services and resources used during that time.
4. Refund Process Time
Once your refund request is approved, please allow up to 7 business days for the refund to reflect in your account. The exact timing will depend on your bank or payment provider’s processing times.
5. Exceptional Circumstances
In some cases, outside the 24-Hour Refund Eligibility Period, we might consider refund requests on a case-by-case basis. However, the $4.99 service charge will still apply.
6. Final Decision
The decision of 4KConnect regarding refund requests will be final.
7. Changes to the Refund Policy
4KConnect reserves the right to change this refund policy at any time without prior notice. It is recommended to review our policy periodically.
Thank you for choosing 4KConnect. If you have any questions regarding this refund policy or need further assistance, please don’t hesitate to contact our customer support team.
